Stop the Walkouts Series

1. Episode 1 - Influential Communication

   5 lessons

   1. Are you a note taker?
   2. Knowing the Types
   3. Reading their Cues
   4. "But our office..." - No more excuses
   5. Episode 1 Quiz

2. Episode 2 - Influence When Welcoming

   4 lessons

   1. Environmental Influences
   2. Nonverbal Influences
   3. Verbiage & Gestures In Action
   4. Episode 2 Quiz

3. Episode 3 - Influence in Pretesting

   5 lessons

   1. Intro & 2 Vital Adjustments
   2. Your Influence with Connection Cues
   3. Verbiage In Action
   4. BONUS: Exclusive feature in Review of Optometric Business
   5. Episode 3 Quiz

4. Episode 4 - Influence in the Exam Room

   9 lessons

   1. Optometrist Handoff & Intro to Pt Scenarios
   2. BELIEF: The non-verbal Stamp of Approval
   3. BODY LANGUAGE & LISTENING: Fronting for Connection
   4. VERBIAGE: Powerful prescriptions from the chair
   5. UPDATED: Optician Handoff
   6. Supercharge the Handoff
   7. BONUS: Exclusive feature in Invision Magazine
   8. BONUS: Display Competence by modifying a few words - Power Practice Bonus Content
   9. Episode 4 Quiz

5. Episode 5 - Influence in the Optical

   6 lessons

   1. The Influence you have in your Role
   2. UPDATE: Frame Selection Tray
   3. Proper Transition after the Handoff: Lens Focused
   4. Responding to Patient Objections
   5. Reading your Patient
   6. Episode 5 Quiz

6. Episode 6 - "The Eyeglass Rule" Stop handing them the Rx!

   2 lessons

   1. Apply the Rule WITHOUT Losing Patients
   2. Episode 6 Quiz

7. Episode 7 - Bringing it all Together

   2 lessons

   1. Increase your Capture Rate
   2. What's next in your optical growth?